Privacy Policy

Introduction

This Privacy Policy describes how Observe ("we", "us") handles information when you use our websites, applications, and related services (the "Service"). By using the Service, you agree to this policy.

This page is provided for transparency and does not constitute legal advice. If you need terms specific to your organization, consult qualified counsel.

Information we collect

• Account data: name, email address, authentication identifiers, and preferences you provide when you register or use your profile.
• Organization and team data: names, roles, invitations, and settings needed to collaborate within the Service.
• Monitoring configuration: URLs, hostnames, check types, thresholds, notification channels, and similar settings you configure for uptime, SSL, performance, and related features.
• Technical and usage data: IP address, device and browser type, approximate location derived from network data, timestamps, diagnostic logs, and cookies or similar technologies used to operate and secure the Service.
• Payment data: billing is processed by our payment provider (e.g. Stripe). We do not store full payment card numbers on our servers; we receive limited billing metadata needed to manage subscriptions.
• Communications: messages you send to us (such as support requests) and records needed to respond.

How we use information

• To provide, maintain, and improve the Service, including checks, alerts, dashboards, status pages, and integrations you enable.
• To authenticate users, enforce access controls, detect abuse, and protect the security and integrity of the Service.
• To communicate with you about the Service, including transactional messages, service notices, and (where permitted) product updates.
• To comply with law, respond to lawful requests, and establish or defend legal claims.

Legal bases (where applicable)

Depending on your location, we may rely on one or more of: performance of a contract with you; legitimate interests in operating and securing the Service; your consent where required; or legal obligation.

Sharing and subprocessors

We share information with service providers who assist us (for example hosting, email delivery, analytics, error reporting, and payment processing). They may process data only on our instructions and subject to appropriate safeguards.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale, subject to this policy or equivalent protections.

Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category.

Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your choices and rights

You may access, update, or delete certain account information through the Service where available. You may opt out of non-essential communications using the controls we provide.

Depending on your region, you may have rights to access, rectify, erase, restrict, or object to certain processing, or to data portability. To exercise these rights, contact us using the details below.

International transfers

We may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

Children

The Service is not directed to children under the age where parental consent is required in your jurisdiction. We do not knowingly collect personal information from such children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate.

Contact

Questions about this Privacy Policy may be sent through your account administrator or the contact channels provided in the Service.